Privacy Policy

I. Introduction

Welcome to the Commercial Bank of Ethiopia Mobile Banking Application (the “CBE Docs”). This Privacy Policy explains how Commercial Bank of Ethiopia (“we,” “us,” “our,” or “CBE”) collects, uses, discloses, and protects your personal information when you use our mobile banking application and related services. By downloading, accessing, or using the App, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the App.

II. Information We Collect

We collect various types of information to provide and enhance our services, including:

• Personal Information: Includes your name, email address, phone number, postal address, date of birth, Social Security number (or equivalent), and other personal details you provide during account registration or use of the App.
• Financial Information: Includes your account numbers, transaction history, payment details, and other financial data necessary for banking services.
• Usage Data: Includes information about how you interact with the App, such as your IP address, device type, operating system, browser type, and usage patterns.
• Location Data: If you enable location services, we may collect information about your geographical location to provide location-based services.

III. How We Use Your Information

We may share your personal information in the following circumstances:

• Within Commercial Bank of Ethiopia

Your information may be shared among CBE branches, departments, and subsidiaries for service delivery, risk management, and business operations.

• Service Providers and Third Parties

We may share information with trusted third-party service providers who assist us in: All third-party service providers are contractually obligated to protect your information and use it only for specified purposes.

• Regulatory and Legal Requirements

We may disclose your information when necessary to comply with legal obligations, respond to lawful requests or legal processes, or protect the rights, property, or safety of Commercial Bank of Ethiopia, National Bank of Ethiopia, or others.

• Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the successor entity, subject to the same privacy protections.

• With Your Consent
We may share your information with other parties when you explicitly provide consent or request such sharing.

IV. Data Security

We implement industry-standard security measures to protect your personal and financial information from unauthorized access, use, or disclosure. These measures include encryption, firewalls, and secure server technologies. However, no system is entirely foolproof, and we cannot guarantee absolute security.

V. Data Retention
We retain your information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. Retention periods may vary based on regulatory requirements and business needs.

VI. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information under certain conditions.
• Objection: Object to the processing of your personal information for specific purposes.
• Data Portability: Request transfer of your data to another service provider.

VII. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting the revised policy in the App and updating the effective date. Your continued use of the App after any changes constitutes acceptance of the updated Privacy Policy.

VIII. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact Commercial Bank of Ethiopia using the details below:
Phone: 951 (short code) / +251-113-000000 / +251-113-000001
Email: : AbiyBranchSupportTeam@cbe.com.et / DiasporaBranchSupportTeam@cbe.com.et

IX. Miscellaneous

• Accessibility: We strive to make our Privacy Policy accessible to all users.

• Language: This Privacy Policy is provided in English. Translations may be available for your convenience, but the English version will prevail in case of discrepancies.

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